Have Questions?
Frequently Asked Questions
Find answers to the most common questions about our services
E Services covers Medinipur Municipality and surrounding rural areas in Paschim Medinipur district, including Mirbazar, Kotwali, and many rural zones. Contact us to check availability at your specific address.
Once you register and make the payment, our team will complete the installation within 24-48 hours. For remote or rural areas, it may take up to 72 hours.
No! All our plans come with truly unlimited data. There are no FUP (Fair Usage Policy) restrictions or speed throttling after any limit.
We provide a free Dual-band ONT Router that supports both 2.4GHz and 5GHz bands. This ensures excellent Wi-Fi coverage throughout your home.
Yes! We offer dedicated Leased Line solutions for businesses with guaranteed bandwidth, SLA commitments, and priority support. Contact us for a custom enterprise quote.
We guarantee 99.9% network uptime for all our fiber broadband plans. Our dedicated NOC (Network Operations Center) monitors the network 24/7 to resolve any issues quickly.
Yes, you can change your plan at any time. Upgrades are effective immediately and the price difference is prorated. Downgrades take effect from the next billing cycle.
Yes! We offer 300+ HD IPTV channels and bundle access to 20+ OTT platforms including Netflix, Amazon Prime, Disney+ Hotstar, ZEE5, Sony LIV, and more.
We accept UPI, Net Banking, Debit/Credit Cards, and cash payments at our office. You can also pay via WhatsApp by sending a payment screenshot to 9333177355.
First, try restarting your ONT router. If the problem persists, call us at 9333177355 or WhatsApp us with a description of the issue. Our team will resolve it within 4 hours.